The most recent DDOS attack from this morning has been mitigated. Please contact support if you need anything.

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We are currently being hit with a massive ddos attack.  We are working with our upstream providers to get it filtered.

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Today at approximately 9:45 AM EDT we lost a dark fiber leg in to our facility.  Normally this would not be an issue since we run a redundant ring but unfortunately, the ring did work as it had when tested.  This caused us to lose our BGP sessions with our upstream providers until roughly 10:16 AM EDT.  Our network engineering team is currently with our netwok hardware vendors to discover the issue and permanently correct it going forward. 

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We will be performing emergency maintenance which will impact certain customers with managed firewall service from us. All customers have been notified via email if their service will be impacted.

We were notified by our vendor of our firewalls that there is a vulnerability which can cause the firewall to reject packets in certain situations. We are performing this maintenance in order to update our firewalls with the latest updates in order to prevent this condition from occurring. 

The maintenance is going to take place tonight (3/13/2012) in a window from 20:00 EDT to 21:00 EDT. The expected service interruption is going to be approximately 15 minutes. We are striving to keep the service interruption as low as possible. 

If you have any questions regarding this maintenance, please contact our support department at support@razorservers.com. 

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At approximately 11AM EDT on March 19th, 2012 our management portal (located at https://manage.razorservers.com/) will be under maintenance. 

While the maintenance is being performed, our portal will not be available via the regular web interface. All support, sales or billing issues should be addressed to their associated email addresses:

• Support: support@razorservers.com
• Sales: sales@razorservers.com
• Billing: billing@razorservers.com

We will also be able to handle requests via live chat on our website (look for the Live Chat links at the top and bottom of the page, and on our Contact Us page). 

While the portal is down we will be manually taking orders via email and the chat widgets. 

We expect this maintenance to take place over a few hours and we aim to have the portal down for as short a time as possible. 

If you have any questions about this maintenance, please send us a note!

Thanks,

The Team at Razor Servers

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The Razor phone system is currently undergoing upgrades and will be unavailable while these updates are being performed. 

While the phone system is in maintenance mode, please contact us via our support desk (https://manage.razorservers.com) or email (support/sales@razorservers.com).

We will post an update when the phone system is available again. Thank you. 

Update: Phone system is fully operational as of 2012-2-24 13:30

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Some of our international customers have been seeing some latency in the past few minutes. We have found this to be an outage in New York where some of our upstream providers peer to outside of the U.S. While they work to fix this problem, we have locked those peers out to resolve the routing latency that was being seen.

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We are currently investigating an issue on our network affecting customers on some segments of the network. We are seeing some heavy latency which is causing issues on the network. Our network engineers are looking into this and we will update once this issue is resolved. 

Update: 2/12/2012 @ 00:33

All impacted services should be restored. Issue appears to be caused by a massive DDoS, which has been null routed. If you continue to have any issues, please contact our support department.

Please follow our Facebook Page, Twitter Feed or Status Blog for further information. 

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The Razor Servers management interface is currently offline for maintenance. We will update here when it is back online.

If you have any urgent issues with your service, please call 877.RAZOR.77 for support. 

Update 12/22/2011 13:15EST: The management portal is operating normally. 

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We are currently experiencing a connectivity issue with ESW28 affecting a small portion of our network in DC101 including our management portal at https://manage.razorservers.com. We are working on a resolution to this ASAP.

Update: The switch has been swapped out and all services are back up. If you have any questions or continuing issues, please contact our support department. 

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We are scheduling a maintenance period on Sunday night, December 18, 2011 at 22:00 Eastern Standard Time impacting switch ESW08 on our network in DC101. This maintenance is being scheduled to permanently correct the issues this segment of the network was having last week. We are reserving a maintenance window from 22:00 to 23:59, however we expect the total downtime to be less than 15 minutes.

This notice has been sent via email to customers which will have impacted services, and we will post further updates on the status blog when it has been completed.

For any questions regarding this maintenance or its impact, please contact support. 

Update: Maintenance was completed during the window and all services are back up and operational. 

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Maintenance is currently being performed on AC Unit #01 in DC101. Our HVAC technicians have determined the issue are in the process of fixing and/or replacing the correct parts. 

The redundant units are more than able to take over for the unit that is being worked on and no impact on the heat levels or other operations on the data center floor is expected. We will post further updates when this unit has been fixed. 

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Emergency maintenance has occurred on switch ESW08. We were seeing high latency across this switch and swapped it out to ensure there would not be any further issues with it. This impacted a small percentage of our customers who on on this switch. 

At this time everything is back up and operating normally, if you are having any issues with your service place contact support. 

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After a loss of connectivity on one of the legs of our network, our network engineers have determined that an edge switch has gone bad. It is in the process of being replaced and its configuration restored. We apologize for any inconvenience and are working diligently to restore service.

Update: All services have been restored.

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It appears that some issues with external BGP routes is affecting routing for some customers on the internet. Our network engineers are currently looking into a resolution to this issue.

Update: 4:04PM EDT Network appears to be functioning normally, let us know if you see any residual issues. Once we have found the root cause of this issue we will update this post with further information.

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Update: 8/29/2011 - All Razor services are currently operational. Services were not impacted during Hurricane Irene.

In case you did not know, Razor's data center is located in downtown Philadelphia, PA which is in the area being affected by Hurricane/Tropical Storm Irene. Currently our operations are unaffected by the storm and we have made preparations prior to its arrival to ensure power and network remain fully functional.

We have added staff on-site to ensure maximum reliability and will continue to monitor the situation. 

For future status updates, we will communicate news via email, our status blog at http://status.gorazor.net/, and via Twitter at http://twitter.com/razorservers.

If you have any questions, please feel free to send us an email at sales@razorservers.com or submit a comment.

Comprehensive Disaster Recovery Solutions

Should your business requirements suggest you have a comprehensive disaster recovery solution and plan in place, please contact our sales team to go over available solutions and recommendations. We have resources internationally that are complimentary to any DR planning. 

Sincerely,

The Team at Razor Servers
http://twitter.com/razorservers

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