Dark Fiber Outage - SOLVED

Today at approximately 9:45 AM EDT we lost a dark fiber leg in to our facility.  Normally this would not be an issue since we run a redundant ring but unfortunately, the ring did work as it had when tested.  This caused us to lose our BGP sessions with our upstream providers until roughly 10:16 AM EDT.  Our network engineering team is currently with our netwok hardware vendors to discover the issue and permanently correct it going forward. 

3/13/2012 - Emergency Firewall Maintenance - Some Managed Firewall Customers Impacted

We will be performing emergency maintenance which will impact certain customers with managed firewall service from us. All customers have been notified via email if their service will be impacted.

We were notified by our vendor of our firewalls that there is a vulnerability which can cause the firewall to reject packets in certain situations. We are performing this maintenance in order to update our firewalls with the latest updates in order to prevent this condition from occurring. 

The maintenance is going to take place tonight (3/13/2012) in a window from 20:00 EDT to 21:00 EDT. The expected service interruption is going to be approximately 15 minutes. We are striving to keep the service interruption as low as possible. 

If you have any questions regarding this maintenance, please contact our support department at support@razorservers.com. 

Management Portal Scheduled Service - 3/19/2012 11:00EDT

At approximately 11AM EDT on March 19th, 2012 our management portal (located at https://manage.razorservers.com/) will be under maintenance. 

While the maintenance is being performed, our portal will not be available via the regular web interface. All support, sales or billing issues should be addressed to their associated email addresses:

We will also be able to handle requests via live chat on our website (look for the Live Chat links at the top and bottom of the page, and on our Contact Us page). 

While the portal is down we will be manually taking orders via email and the chat widgets. 

We expect this maintenance to take place over a few hours and we aim to have the portal down for as short a time as possible. 

If you have any questions about this maintenance, please send us a note!

Thanks,

The Team at Razor Servers

Phone System Availability Update - 2012-02-24

The Razor phone system is currently undergoing upgrades and will be unavailable while these updates are being performed. 

While the phone system is in maintenance mode, please contact us via our support desk (https://manage.razorservers.com) or email (support/sales@razorservers.com).

We will post an update when the phone system is available again. Thank you. 

Update: Phone system is fully operational as of 2012-2-24 13:30

Network Status

Some of our international customers have been seeing some latency in the past few minutes. We have found this to be an outage in New York where some of our upstream providers peer to outside of the U.S. While they work to fix this problem, we have locked those peers out to resolve the routing latency that was being seen.

Network Status - 2/12/2012 00:33

We are currently investigating an issue on our network affecting customers on some segments of the network. We are seeing some heavy latency which is causing issues on the network. Our network engineers are looking into this and we will update once this issue is resolved. 

Update: 2/12/2012 @ 00:33

All impacted services should be restored. Issue appears to be caused by a massive DDoS, which has been null routed. If you continue to have any issues, please contact our support department.

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